Saturday, 9 February 2019

FORMATIVE FEEDBACK PRESENTATION






•Explain why they are an interesting brand for your Brand Marketing Report.
I enjoyed researching about how women react to the models with conventionally beautiful bodies illustrated in commercials and advertisements and what psychological effects this prolonged exposure to thin-ideals might have. Moreover I also reading about how SM affects our behaviour (for eg we always seek validation from our peers and try to create an online persona to show other how we would like to be perceived by the world).
• Justify their current position in the market, whilst looking at their history.
Based on primary and secondary research people still believe VS is a synonym for sexiness, affordable luxury products and perfection, but others believe the brand is out of touch with current times and consumers’ expectations. They’ve been using the same marketing strategies since the 90’. It is time for a different approach.
• Summarise the findings/methodologies of your research.
My research includes primary and secondary sources of information:
-primary: interviewing VS customers, speaking with people my age about to find out their opinions on the topic, what they expect from a brand such as VS, what they would like to see, online Survey to help me understand the consumers better (VS demographics), Tried to email VS for an interview, tried to interview women supporting the body-positive movement on Instagram (no answer)
-secondary: books, articles, google

• Present your recommended future strategy for the brand. Include at least 3 individual elements

1. Female empowerment
2. Technological investments
3. Collaborations
4. Sustainable brand model



SPEECH: 


2. I have chosen Victoria’s Secret for this module’s marketing report. One reason that sparked my interest was the fashion show and how it brought them fame, but now it’s bringing them down. I also enjoyed researching about how women react to the models with conventionally beautiful bodies illustrated in commercials and advertisements and what psychological effects this prolonged exposure to thin-ideals might have. Moreover I also reading about how SM affects our behaviour (for e.g. we always seek validation from our peers and try to create an online persona to show other how we would like to be perceived by the world).
3. Here is a summary of the research methodologies used to compile the necessary primary and secondary information. According to my research the main attributes of the brand today are: sexy, luxurious, perfect, out of touch.
4. Even though they are a market leader in the US, in the UK they only represent 11%of the market among other lingerie specialists.
5. The following moodboard shows the differences between VS and their competitors. Store design between B Avenue and VS. The 2 sides/trends so to say in the lingerie market, namely comfort and sexiness. Brands like Sloggi who want to sell ultimate comfort. Then the idea of sexiness that translates differently between brands: VS, Ann Summers, SavagexFenty
6. Brand Positioning map that shows where about VS is situated among competitors
7. Here is a Pestle analysis that presents the main macro-economic factors that affect the brand or might have an impact on the way they conduct business in the future. Some of them include social changes like a shift in mentality and how people perceive female beauty nowadays. Younger generations are demanding for a more diverse fashion industry and VS is no exception.
8. Moving on to the next slide. Here is an infographic showing the strengths, weaknesses, opportunities and threats that the brand might face. Analysing the weaknesses, namely ….. and the threats: ….. a series of recommendations will be made to improve the brand’s performance, retain their current demographics and earn the loyalty of younger generations.
9. And the moodboard for my Proposed Social Media and Marketing Mix:
-invest in technology because technology is one important part of younger generations’ daily lives (future customers): PINK booths, 3d Body scan,
-collabs: Off White
-female empowerment: diverse models, have a customer walk the show every year
-keep the current aesthetic 

BRAND COLLABORATIONS


Balmain (2017 show):


This year's Victoria's Secret Fashion Show featured a one-of-a-kind collaboration with Balmain, marking the first time the lingerie giant teamed up with a high-end designer for runway looks and a retail collection. In addition to crafting custom ensembles for the models, Balmain's creative director Olivier Rousteing also helped the VS team create a shoppable range for consumers. Victoria's Secret x Balmain is available in-store and online starting November 29 (the day after the fashion show airs on CBS).
The theme of the collaboration was simple: punk. The edgy-meets-sexy aesthetic was right up Balmain's and VS's alley. "We believe in the same kind of woman, a powerful lady, a strong and confident, sexy girl that knows what she wants," Rousteing said of their collab. The result on the runway included ultra-studded leather jackets, laced-up over-the-knee boots, and all of the plaid, safety pins, spikes, and chains you thought possible.
The capsule was sported by veteran Angels and Victoria's Secret rookies alike for today's taping. Before you see the looks on TV next week, or scour for their shoppable counterparts online, take a look at how the collaboration came to life on the runway.

Mary Katrantzou (2018 show) 

  Source of paragraph: https://www.vogue.com/article/victorias-secret-fashion-show-mary-katrantzou-collaboration

After a celebratory 10th anniversary show during London Fashion Week, Mary Katrantzou isn’t slowing down. This November, the designer will unveil a capsule collection with Victoria’s Secret at the lingerie retailer’s 2018 Victoria’s Secret Fashion Show. “My work is about perception and perspective and filtering beauty through design to allow women to stand out. I wanted to turn that on its head and look at the ‘foundation’ that we wear as women, underneath the clothes I usually design in my collections. Underwear is the first protective layer that has the ability to reinforce a woman’s confidence,” says Katrantzou.

“I wanted the collection to be colorful and uplifting, bold, and strong. It’s designed to empower women to have fun with their undergarments and feel free to explore pattern and color as a second skin,” she tells Vogue. “The pieces can be worn as undergarments or as actual clothing, so all the fabrications have dual purpose. I wanted to stay true to our brand heritage, so pattern and color are integral to the collection, but we always kept the Victoria’s Secret girl central to the design process. There’s a nod to silhouettes that we’ve developed in past collections, but there are also new silhouettes that we designed with VS in mind.”
Katrantzou worked closely with the Victoria’s Secret Fashion Show’s longtime creative director, Sophia Neophitou-Apostolou, and executive producer, Monica Mitro, as well as the Victoria’s Secret design team, to get the prints and fit just right. The Angels, too, got to give their take on the collection. “It was invaluable to fit on the VS girls and get their feedback on what they love to wear,” says the designer.



Brand collaborations proved to be successful for VS as the Balmain collection sold out fast on the official website and the 2018 Mary Katrantzou runway outfits and available pieces received positive feedback. I believe the brand will continue this "collaborations" strategy in the future. 




VICTORIA'S SECRET SOCIAL MEDIA

SM stats as of 27.01.2019

Instagram 64.7 M followers
Facebook  29 M likes 
Twitter  11.2 M followers
LinkedIn   275.123 followers

2017: "Victoria’s Secret was the dominant retail brand on social media in 2017, receiving more than 352 million cross-platform actions (likes, comments, retweets, etc.) across Facebook, Twitter and Instagram. The lingerie brand’s total accounted for 28% of all cross-platform actions among retailers, according to the State of Social report from Shareablee. Urban Outfitterswas the second-most-social retailer with 161 million actions (13% of the total), followed by:


  • Forever 21 with 123 million actions (10%);
  • Gucci with 110.2 million actions (9%);
  • H&M with 97.3 million actions (8%); and
  • Dior with 95.2 million actions (7%). "



2018: Victoria's Secret have a huge cross-platform audience of 102.8 M (Shareablee, Apr 28, 2018) and total actions of 43.6 M.













On their Youtube VS have 1,742,820 subscribers (1/27/2019) and their latest fashion show reached 8,431,091 views. They have a few categories, namely: Sport, Fragrance and Beauty, Provocatively Sexy, Everyday Sexy, Simply Sexy. Their videos fairy representing the brand's identity: sexy, fun, athletic. 
Most of the comments to their latest runway show are discussing the models, what happened during the show, the outfits, Adriana Lima leaving the powerhouse, but some of the are harsh and display how younger consumers perceive the show: 




"Empowering, strong, sexy, confident, beautiful. Really? Why does Victoria's Secret have to showcase that in women who have tiny waists, thigh gaps, and tall bodies? They are feeding the stereotype that women have to look a certain way to be beautiful. I'm not trying to throw harsh shade at this brand, but all I'm saying is that I'm a 12 year old, and I don't see many comments realizing that Victoria's Secret has a reputation of only showing beauty, confidence, and empowerment in women who have to be unrealistically small. Maybe it's time for a change."















-Their content(photos) is similar across different platforms:










-They also use instant buy, allowing their followers to buy any product they might want to. 

-Semi-annual sales (periods of great price reductions) are highly advertised on their online platforms:



-The content is always the same: models, angels, lingerie, accessories and beauty products. No giveaways, no other celebrity or influencer collaborations

-On average I would say they have between 100,000 and 300,000 likes per post (Instagram), while pictures from the VS fashion show can reach more than that. One particular post with angel veteran Adriana Lima from the VS 2018 runway had more than 1,000,000 likes.

-They post around 3 times a day (Instagram) 

-Both on their FB and Instagram they don't receive enough engagement compared to their number of followers. On Facebook they have as little as 43 likes and no comments. After researching into younger generations of consumers, I found out that Gen Z and younger Millennials prefer platforms like Instagram and Snapchat (photo and video based), while older generations use FB and Twitter. Maybe older generations of consumers (older Millennials for eg) are not engaged by this type of content and would prefer discussion-based posts or at least other pictures. Content should be different across different platforms as long as the audience is different. Please the majority. 

-Their Twitter page is getting some engagement depending on post and they post on a daily basis.






Visually, all their platforms match the in-store design, colour-scheme and overall brand identity.
I could say that their Instagram feed has 2 moods: dark and sultry or bright and fun. 















PROPOSED COLLABORATION: OFF-WHITE



NEW MOODBOARD :

PROPOSED BRAND MOODBOARDS


The moodboard above illustrates the proposed social media, influencer marketing and marketing mix for Victoria's Secret. It highlights 4 main aspects:
1. Female empowerment
2. Keeping up by investing in technology 
3. Brand collaborations 
4. Keep current aesthetic 

See "proposed strategy/recommendations" post for further information.





This second moodboard presents their proposed demographics. A more diverse consumer (plus-size, pregnant women etc.) that cares about femininity and how women are perceived in today's society. Empowering women, making them feel important, creating a sense of sorority and a welcoming environment will result in making the VS fantasy available everywhere and most important for everyone.






The third moodboard shows the future brand positioning and competitors based on the new strategy.
Savage x Fenty, Misguided, Boux Avenue and Ann Summers are some of the brands Victoria's Secret might have to face if they decide to embark on the body-positive and diverse wagon. Every woman is beautiful and special in her own way. Even though many lingerie brands are following the body-diversity trend, Victoria's Secret will still have the ability to differentiate themselves based on designs and overall brand aesthetic.